Terms of Service

We value your trust and aim to provide you with an enjoyable and reliable shopping experience. Please read these Terms of Service carefully before placing an order or using our website.

• By placing an order, you confirm that all information provided is accurate and complete.
• Custom orders, services, and special requests may require a deposit or advance payment before processing. Services are scheduled after we confirm your request, and measurements are taken on-site.
• We reserve the right to cancel orders in case of stock unavailability or unforeseen circumstances. Customers will be notified within 48 hours, and any payment made will be promptly refunded.

• We strive for accuracy in our product descriptions, prices, and images. Should an error occur, we will notify you before processing your order.
• Prices may change without prior notice; your order total will be confirmed before payment.

• We accept payment via bank transfer, GCash, and cash on delivery (where available). Large orders may use confirmed POs.
• Orders must be paid in full within the specified timeframe to avoid cancellation.
• Payment details are sent to you directly after we confirm your order with you.

• Delivery times depend on your location and product type; we will provide an estimated schedule upon order confirmation.
• We are not responsible for delays caused by courier services or events beyond our control.

Our refund and return process is explained in detail in our Refund Policy. Please review it for guidance on eligibility and procedures.

All content on our website—including images, text, logos, and designs—remains the property of Chrivelle Velvet Gallery and may not be reproduced or used without permission.

Our liability is limited to the repair, replacement, or refund of purchased items, as set out in our policies. We are not responsible for indirect, incidental, or consequential damages.

Chrivelle Velvet Gallery may update these terms as needed. Please check this page regularly for any changes. Use of our services after updates means you accept the revised terms.

If you have questions about these terms, please contact us at info@chrivellevelvet.site or call +63 955 115 9603.